Maintenance Assistant - Norwich
About this role
Maintenance Operative / Assistant
Location: Norwich, Norfolk, United Kingdom (AASC Region)
Job ID: 311946
Employment Type: Full-Time, Regular (Permanent)
Schedule: 37.5 hours per week (Flexible working pattern on patch, 8 hours a day between 8:00 AM and 6:00 PM, Monday to Friday)
Salary: £27,500 per annum + excellent benefits
About Supportive Bridge Staffing Agency
At Supportive Bridge, we connect skilled hands-on maintenance and facilities professionals with progressive, purpose-driven roles across the UK public sector. Partnering with leading housing and community support providers, we specialize in placing candidates into stable, rewarding careers where your practical DIY and property care expertise helps maintain safe, high-quality, and compliant living environments for service users.
Role Overview
As a Maintenance Operative for our AASC team in Norwich, you will report to the Field Operations Manager and provide essential general maintenance services across a designated portfolio of properties. Your work will ensure that all buildings remain fully compliant, safe, and fit for purpose, meeting strict contractual obligations while delivering prompt and reliable property care.
This is a mobile, community-focused role requiring a valid UK driving licence, where your day-to-day efforts directly influence the standard of living and safety for residents.
Key Responsibilities:
Property Maintenance: Deliver general property maintenance services, utilizing the AORA IT system to accurately report, track, and close out defects.
Health & Safety Compliance: Ensure building standards protect all users, checking vital safety reports (such as asbestos registers or structural surveys) before starting works and adhering strictly to Risk Assessments and Method Statements.
Inventory & Furniture Care: Repair Serco-supplied furniture where possible or arrange replacements to comply fully with Home Office contract standards.
Materials & Waste Management: Purchase approved materials, PPE, and tools through designated suppliers using supervisor approvals, maintain proper transaction records, and safely dispose of or recycle works waste at licensed facilities.
Garden Maintenance: Undertake routine garden and grounds maintenance for properties within your designated patch.
Scheduling & Defect Prioritization: Complete all allocated Key Performance Indicator (KPI) work ahead of schedule, followed by general maintenance defects, scheduled planned checks (such as HHSRS annual reports or PAT tests), and patch maintenance tasks.
What We Are Looking For
We are looking for a practical, self-motivated individual with strong DIY skills and a proactive approach to property maintenance.
Requirements:
Practical Experience: Proven general DIY and property maintenance experience.
Mobility: A valid UK driving licence and a willingness and ability to travel within your region (and occasionally across the UK).
Core Competencies: Strong organization, a commitment to health and safety standards, and effective digital literacy for reporting systems.
Vetting Readiness: Compliance with standard pre-employment checks.
What We Offer You
Financial Package: Competitive starting salary of £27,500 per annum with regular annual reviews.
Leave & Pension: 25 days annual leave plus bank holidays and up to a 6% contributory pension scheme.
Financial & Share Schemes: Access to a ShareSave scheme allowing you to save regularly and buy discounted Serco shares, plus Simplyhealth cash plans to claim back healthcare costs.
Training & Development: Comprehensive learning opportunities with access to over 1,100 internal courses, funding for qualifications and apprenticeships, and robust mentoring for career progression.
Health & Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, virtual GP service, wellbeing app, and 30% off at managed leisure centres.
Perks & Community: Around 1,000 retail discounts, a paid volunteering day, payroll-giving charity options, and active employee inclusion networks.
Our Recruitment Process & Equal Opportunities
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and individuals with convictions who meet the minimum job criteria are guaranteed an interview.
Ban the Box: We champion fair access to employment for those with unspent criminal convictions (subject to security exemptions). Reasonable adjustments are fully supported throughout recruitment and employment.