Stakeholder Officer
About this role
Stakeholder Officer — Penrith (A66 Northern Trans-Pennine)
Location: Tolbar Office, Penrith (Hybrid working available)
Contract Type: Permanent (Full-Time)
Working Hours: 40 hours per week (Flexible working options available)
Salary: £30,000 - £33,000 per year + £5,000 annual car allowance + benefits
Vacancy ID: 12244
Closing Date: 18/09/2026
About the Role
Are you a strong communicator who loves building positive relationships with local communities? Partnering with Kier, Supportive Bridge Staffing Agency is proud to connect customer-focused professionals with a permanent Stakeholder Officer role for the nationally significant A66 Northern Trans-Pennine project based in Penrith. Act as the primary point of contact for stakeholder enquiries, ensuring community needs are at the heart of every decision while enhancing the reputation and success of the scheme.
What You Will Do
Relationship Building: Build and maintain strong, positive relationships with key customers, local communities, National Highways, and project stakeholders.
Communications Coordination: Coordinate proactive and reactive customer and community communications across multiple channels to keep everyone informed.
Enquiry Management: Serve as the main go-to person for the local community, investigating enquiries and maintaining an accurate audit trail of all engagement.
Community Engagement: Deliver presentations to stakeholders and community groups, collaborating continuously to improve the overall customer experience.
What You Will Bring
Customer-Facing Experience: Previous background in customer service, stakeholder engagement, community liaison, or public-facing roles.
Interpersonal Skills: Exceptional communication skills with a strong sense of empathy, professionalism, and dedication to service excellence.
Organizational Ability: Highly organized and process-driven, with strong record-keeping skills and proficiency in Microsoft Office applications like Word and Excel.
Adaptability: Thrives in a fast-paced environment, confidently managing multiple priorities and responding effectively to changing situations.
(Note: We are unable to offer certificates of sponsorship for this role, so candidates must ensure they have their own right to work in the UK. This role also requires BPSS background checks.)
Fantastic Benefits & Perks
Life assurance and a matched pension scheme up to 7.5%
£5,000 annual car allowance and Kier Rewards
Share plan schemes and the opportunity to purchase health benefits and insurance
Additional holiday purchase opportunities and enhanced family leave & policies
Free health and wellbeing services
Full application support and dedicated workplace adjustment assistance via Supportive Bridge Staffing Agency (as a Disability Confident employer, a fair and proportionate number of disabled applicants meeting minimum criteria will be offered an interview)