Patient Administrator (Bank)

Patient Administrator (Bank)

Provided by Supportive Bridge Staffing Agency

Overview

• Position: Patient Administrator (Bank Role)

• Location: The Inverness Clinic

• Employment Type: Bank (Flexible / As and when required—must be available to work on Mondays and Thursdays, including evenings)

• Salary: £12.71 per hour

About the Role

Supportive Bridge Staffing Agency is proud to partner with The Inverness Clinic—part of Circle Health Group, Britain's leading independent healthcare provider—to recruit a flexible Patient Administrator for their Administration department.

This is a bank role operating on an "as and when required" basis (with a requirement for availability on Mondays and Thursdays, including evenings), giving you structured flexibility to supplement staffing levels during busy periods or provide essential cover for annual leave and absences. In this vital administrative role, you will contribute directly to the smooth operation of patient workflows throughout the entire care journey, ensuring a professional, efficient, and standardized service for all patients, visitors, consultants, and staff.

Key Responsibilities

• Patient Journey Support: Assist with the smooth running of administrative processes across every stage of the patient's healthcare pathway.

• Process Adherence: Follow Circle Health Group's best practice process maps to maintain a standard, high-quality, and professional service level.

• Query Management: Handle and resolve all incoming patient enquiries efficiently and professionally.

• Correspondence & Bookings: Manage all incoming and outgoing mail, approve electronic bookings via relevant systems, and process bookings received through email.

• Health, Safety & Compliance: Maintain active knowledge of the Health and Safety at Work Act to ensure a safe environment for patients, visitors, and staff, while keeping up-to-date with all mandatory training requirements.

Candidate Requirements

• Education: Maths and English GCSE at grades A to C (or equivalent Functional Skills Level 2 evidence).

• Technical Skills: Highly proficient in PC use, software applications, and computerised systems.

• Core Competencies: Basic financial awareness, strong organisation, and meticulous attention to detail.

• Desirable Criteria: Previous administrative experience gained within a private healthcare environment.

Salary & Benefits Package

• Competitive Pay: Attractive hourly rate of £12.71 per hour.

• Flexibility: Ideal opportunity to pick up bank shifts aligned with scheduled clinic needs on Mondays and Thursdays (including evenings).

• Culture & Values: Become part of a supportive, professional healthcare environment guided by Circle Health Group's core principles and philosophy.

Equal Opportunities & Values

Circle Health Group is an equal opportunity employer committed to creating a diverse workforce offering inclusive opportunities for all colleagues. They champion individuals who embody their core principles: being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.