Care Home Customer Support Assistant

Role Description

Supportive Bridge Staffing & Recruitment is pleased to assist in sourcing a dedicated and organised Care Home Customer Support Assistant to join a warm and dynamic front-of-house team. In this role, you will act as the face of the care home, delivering exceptional customer service to residents, visitors, and colleagues. You will play a vital role in keeping administrative and operational routines running seamlessly while supporting the Home Manager with essential day-to-day functions.

Key Responsibilities

• Deliver a welcoming, professional front-of-house service to residents, visitors, and telephone callers.

• Manage administrative processes, including payroll support and general record-keeping, ensuring full accuracy.

• Maintain clear communication across internal departments to ensure efficient home operations.

Requirements

• Proven administrative or reception experience, preferably within a customer-centric environment.

• Proficiency in Microsoft Office applications (Word, Excel, and Outlook) and key computer systems.

• Strong interpersonal and communication skills with great attention to detail.

Benefits

• Free access to 24/7 digital healthcare, remote GP support, and mental health services.

• Complimentary meals provided on every shift alongside financial wellbeing perks like Wagestream.

• Generous paid leave of 28 days with long-service recognition rewards and sick pay support.