Customer Service Manager
About this role
Customer Service Manager – Ellesmere Port
Position: Customer Service Manager
Location: Ellesmere Port
Company: Morrisons (via Supportive Bridge Staffing Agency)
Employment Type: Permanent | Full-Time (40 Hours per week) | 5/7 Days varied shift pattern
Salary & Benefits: Competitive salary, generous performance bonus, attractive pension scheme, private healthcare, and colleague discounts shareable with family and friends.
About the Role
As a Supportive Bridge Staffing Agency, we are excited to partner with Morrisons—one of the UK’s leading supermarkets—to recruit a high-performing Customer Service Manager for their store in Ellesmere Port.
Customers are at the heart of everything Morrisons does. In this vital leadership role reporting directly to the Store Manager, you will lead by example to ensure exceptional customer service drives daily operations. You will empower your team to go above and beyond, making every shopping experience vibrant, friendly, and memorable.
Key Responsibilities
Lead & Empower: Inspire colleagues to always put the customer first, delivering outstanding service and maintaining market-leading product availability.
Feedback Integration: Listen and respond actively to customer and colleague feedback, adjusting processes to react accordingly.
People & Talent Management: Handle scheduling, absence management, performance tracking, and training to build team capability and confidence.
Cross-Departmental Collaboration: Build effective relationships across different store areas to ensure seamless daily execution and thorough resource planning.
Culture Champion: Embed Morrisons' core "Ways of Working"—championing teamwork, care and respect, and continuous improvement.
What We Are Looking For
Whether you bring previous experience from the retail sector, hospitality, service industry, or travel & tourism, if you have a genuine passion for exceptional customer service, we want to hear from you.
Management Experience: Proven track record of managing and developing teams in a fast-paced environment.
Communication & Relationships: Exceptional communicator who can share best practices and build strong stakeholder relationships while remaining flexible.
Adaptability: Open to change and capable of challenging processes effectively to drive improvement.
Customer-Centric Mindset: A proactive approach to listening and responding effectively to both customers and team members.
Why Join Morrisons?
Morrisons believes in investing in its people, providing industry-leading training programs to support long-term career growth. Along with a competitive salary and supportive work environment, benefits include:
Generous bonus scheme and attractive pension options
Private healthcare plan
Colleague discount card (shareable with friends and family)
Generous family-friendly policies, including 26 weeks maternity and adoption leave, alongside neonatal and fertility leave.