Patient Enquiry Handler

Supportive Bridge Staffing & Recruitment is seeking a professional and empathetic Patient Enquiry Handler to join a flagship private hospital in Glasgow, UK. In this ad-hoc bank position, you will serve as a vital point of contact for patients, visitors, and consultants, providing clear information on services, appointments, and pricing.

Working within a fast-paced outpatient administration environment, you will handle inbound calls, digital communications, and face-to-face inquiries with high standards of customer care. This role is ideal for a customer-focused administrator who excels at multi-tasking and delivering a welcoming experience to patients.

Key Responsibilities

• Handle inbound phone calls, web inquiries, and emails promptly, providing pricing, appointment, and service information.

• Manage customer records and administration within Salesforce CRM while maintaining data accuracy and handling GDPR/SAR processes.

• Assist in daily administrative tasks including document management, filing, invoice processing, and consultant support.

Requirements

• Proven administrative experience within a complex, fast-paced environment with strong call-handling skills.

• Proficient computer literacy, including experience with CRM databases (Salesforce preferred) and Microsoft Office.

• Excellent interpersonal skills with an empathetic, clear, and professional communication style.

Benefits

• Competitive wage of £12.00 to £13.10 per hour depending on experience.

• Accrued paid holiday entitlement calculated in line with standard UK Working Time Directives.

• Access to workplace pension arrangements and discounted health club membership programs.