Violence and Aggression Awareness in Care Settings
Recognise, prevent and calm aggression in care work, and know what to do afterwards. Awareness only: no physical or restraint techniques are taught.
About this course
An awareness course for care and support workers on preventing and responding to violence and aggression. It covers why aggression happens in care settings, how to prevent it by knowing the person and the setting, de-escalation, the human rights and legal limits on force and restrictive practice, and what to do after an incident, including recording, debriefs and looking after yourself. It covers the prevention and de-escalation theory used in PMVA (prevention and management of violence and aggression) training, but it is not physical intervention training: it does not teach or certify any physical intervention, breakaway or restraint technique, which can only be learned face to face from a provider certified against the Restraint Reduction Network Training Standards. Five modules, eighteen lessons, around two hours, finishing with an assessment and a SupportiveBridge certificate.
What you'll learn
- By the end of this module, you will be able to describe what violence and aggression look like in care settings, explain the most common reasons behind them, and recognise how a person's distress builds and settles.
- By the end of this module, you will be able to explain how knowing the person, the setting and the way support is given can prevent aggression, and how risk assessment and lone-working arrangements help keep you safe.
- By the end of this module, you will be able to describe how to use your words, listening, space and body language to help a distressed person calm down, and know when to step away and get help.
- By the end of this module, you will be able to explain how human rights and the law limit the use of force and restrictive practices, recognise restrictive practices in everyday care, and describe what proper physical intervention training involves.
- By the end of this module, you will be able to describe what to do straight after an incident, how to record and report it, how debriefs help everyone learn, and how to look after your own wellbeing.