Conflict Resolution and Challenging Behaviour in Care Settings

About this course

This course is for care and support workers who want practical, safe ways to deal with conflict and behaviour that challenges. It covers why conflict arises and what behaviour may be communicating, preventing problems through knowing the person and shaping the environment, calm de-escalation and when to step away, the legal limits on restraint, rights, reporting and recording, and handling conflict with relatives and colleagues. Five modules, eighteen lessons, around two hours, finishing with an assessment and a SupportiveBridge certificate.

What you'll learn

• By the end of this module, you will be able to explain why conflict and behaviour that challenges happen in care settings, recognise common causes and triggers, and spot the early warning signs that a situation is building.
• By the end of this module, you will be able to describe how knowing the person, shaping the environment and routine, and communicating well can prevent conflict and reduce the need for any stronger response.
• By the end of this module, you will be able to describe how to stay calm and safe, use verbal and non-verbal de-escalation, recognise when de-escalation is not working and get help, and respond when conflict breaks out between the people you support.
• By the end of this module, you will be able to explain the legal limits on restraint and restrictive practice, protect the dignity and rights of the person during difficult situations, recognise when a reaction or behaviour becomes a safeguarding or safety concern, and report and record incidents properly.
• By the end of this module, you will be able to handle conflict with relatives and visitors and with colleagues constructively, know where your employer's legal duties to protect you fit in, and look after yourself and others after a difficult incident.

Curriculum

Assessment & certificate