Customer Team Leader
About this role
Job Opportunity: Customer Team Leader & Post Office Assistant (Keighley)
Location: Keighley (Station Road Oxenhope, Keighley, BD22 9JJ)
Pay Rate: £14.48 per hour
Contract: Permanent, Part-Time (16 hours per week + regular overtime)
Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and at least 1 weekend shift (to be discussed at interview). Duties will include working on our Post Office Counters.
Requirements: Must be aged 18 or over (to authorise age-related sales and handle Post Office duties) and live within a commutable distance from Keighley.
Experience: No CV or prior leadership experience needed! Full paid training provided.
About the Role
Are you ready to take the next step in your career, lead a dedicated team, and play a central role in your local community?
We have teamed up with Co-op in Oxenhope, Keighley to help find a dynamic Customer Team Leader. In this varied and hands-on role, you’ll take ownership of your shift—setting the pace on the shop floor, supporting colleagues, managing transactions on our Post Office Counters, and ensuring the store runs smoothly.
Whether you're coaching your team, keeping shelves stocked, or helping customers, you'll play a vital part in shaping the store's success and your own career path.
What You’ll Do
Take ownership of the day-to-day running of the store by leading the team on your shift.
Motivate, coach, and support your team to deliver fantastic service and efficient operations.
Work hands-on across the shop floor, tills, and Post Office Counter to set the pace for Customer Team Members.
Support store performance through effective merchandising, stock accuracy, and processes.
Champion Co-op membership and local community engagement.
What We Are Looking For
Age: Must be 18 or older.
A genuine passion for people, leadership, and team management.
Flexibility to work varied shifts (early mornings, afternoons, late evenings, and weekends).
A positive, proactive attitude with a willingness to learn (retail or merchandising experience is helpful, but not essential!).
Must be in a commutable distance from Keighley.
Why Partner With Us?
As your supportive bridge staffing agency, we are here to make your job search smooth, transparent, and encouraging. When you land this role, you’ll also unlock Co-op's exceptional workplace benefits:
Competitive Pay: £14.48 per hour with regular opportunities for overtime.
Generous Discounts: 30% off Co-op branded products in-store.
Financial Flexibility: Access a money management app (Wagestream) to draw a percentage of your pay as you earn it.
Pension Scheme: Up to 10% employer pension contributions.
Generous Time Off: Holidays starting from 36 days per year (including bank holidays, pro-rata).
Health & Wellbeing: 24/7 access to GP appointments and a dedicated colleague support program.
Career Growth: Full paid training, career development resources, and an inclusive culture where you truly belong.