IMS Customer Propositions Graduate Scheme
About this role
Job Advertisement: IMS Customer Propositions Graduate Scheme
Company: Supportive Bridge Staffing Agency
Location: Edinburgh or Glasgow (Scotland)
Employment Type: Temporary / Graduate Programme (2-Year Scheme | Starting Salary: £32,000)
Programme Start Date: September 6, 2027
Apply By: December 22, 2026 (Note: Roles may close early due to high application volumes)
About the Role
Are you passionate about building trusted relationships, shaping customer propositions, and understanding what makes consumers tick? Supportive Bridge Staffing Agency is partnering with Tesco Insurance and Money Services (IMS) to recruit ambitious graduates for their two-year IMS Customer Propositions Graduate Scheme.
Over this two-year programme based in Edinburgh or Glasgow, you’ll gain broad experience across proposition development and marketing, learning how customer data and insights inform decision-making and shape personalised relationships. To give you the best possible foundation, you'll also spend time supporting our customers directly as part of our Customer Service team.
What's in it for You?
Competitive Salary: £32,000 per annum.
Performance Bonus: Performance-related annual bonus scheme.
Paid Time Off: Generous holiday allowance starting at a minimum of 7.2 weeks, with opportunities to buy more.
Family Leave: Enhanced maternity leave pay, shared parental leave policy, and an exceptional 8-week paid paternity leave.
Colleague Discounts: Enjoy 10% off shopping, rising to 15% on payday weekends, with an extra Clubcard to share with family.
Health & Wellbeing Support: Virtual GP service for you and your family 365 days a year, alongside retirement pension planning.
Career Growth: Ongoing learning opportunities and award-winning training to help you build a career that matters.
Campus Facilities & Locations
Edinburgh Campus: A modern, open-plan environment designed for collaboration, featuring a coffee shop, restaurant, wellbeing/multifaith room, showers, and on-site parking.
Glasgow Customer Service Centre: Located in the heart of the city centre with excellent public transport links, breakout spaces, wellbeing rooms, and close proximity to local amenities.
Key Responsibilities
Research & Insights: Complete research using customer feedback and external data to provide actionable recommendations on products and services.
Data & Analytics: Prepare data and analytics reports to help managers make effective, evidence-based decisions.
Marketing & Communication: Write engaging, inspiring briefs and support the deployment and monitoring of marketing campaigns.
Customer-Centric Growth: Gain hands-on frontline experience through customer service support to understand consumer needs firsthand.
What We Are Looking For
Potential & Curiosity: We are looking for potential, curiosity, and a willingness to learn—you don’t need every skill on day one!
Creative & Storytelling Passion: A passion for people, creativity, and understanding how to tell a great story or translate trends into decisions.
Collaborative & Fresh Thinking: Fresh thinkers who value teamwork, collaboration, and a desire to make a genuine difference for customers protecting what matters most.