Drug and Alcohol Client Advisor - Fixed Term

Turning Point's Global Service Delivery team in central Manchester is hiring a Client Advisor. You will be the first point of contact for people and professionals who want a referral into Turning Point's drug and alcohol services across the UK.

What you'll do:

• Answer a high volume of calls, emails and online enquiries in a busy contact centre
• Carry out first triage and screening for new referrals
• Process confidential information carefully in line with GDPR
• Keep client records accurate and escalate risk when needed
• Work to service levels set by your manager

What they look for: excellent written and spoken communication, empathy and a non-judgemental approach, calm under pressure, and good PC skills including data entry and Microsoft Office. Contact centre or health and social care experience is welcome.

Salary £24,765 a year pro rata, 37 hours a week, 12-month fixed-term contract. Turning Point also offers 33 days' paid holiday, rising with service to 35, and the option to buy extra holiday.

Closing date: 17 November 2026 (the advert may close early).

Apply directly on Turning Point's website using the button on this page.