Customer Team Member
About this role
Job Overview
Role: Customer Team Member
Location: Hall Bank, Pontesbury, SY5 0RF (Must be within a commutable distance from Pontesbury)
Pay Rate: £13.04 per hour
Contract Type: Permanent, part-time (13 hours per week + regular overtime)
Working Pattern: Wednesdays and Saturdays from 6:30 AM to 1:00 PM, with flexible availability across the week to include at least one weekend shift (includes working in our in-store bakery). Additional availability can be discussed at interview.
Age Requirement: Must be aged 18+ (due to early morning/late evening shift requirements or business needs).
Closing Date: 06-11-2026
What You’ll Do
You’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your local community. Duties include:
Customer Service & Store Support: Deliver friendly and thoughtful service on the shop floor, tills, and in-store bakery, helping to make life easier for our customers.
Stock & Quality Control: Keep shelves well-stocked and check prices, dates, and temperatures to ensure safety and compliance.
Community & Membership: Act as a familiar, welcoming face in Pontesbury, promoting Co-op membership and connecting with local initiatives.
What You’ll Bring
We are committed to making our roles as accessible as possible. Full paid training is provided, meaning no previous retail experience is necessary! You will need:
A genuine passion for helping people and delivering exceptional customer service.
The flexibility to work across a number of shifts as part of a team.
An interest in working in a busy, hands-on retail environment.
Note: The application process includes completing two quick online assessments (taking 15–20 minutes)—no CV needed to get started!
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £13.04 per hour with regular overtime opportunities.
Generous Holiday: 31 days of holiday per year (including bank holidays, pro-rata).
Colleague Discount: 30% off all Co-op products in-store.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Flexible access to your pay as you earn it.
Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.
Career Growth: Full training, development resources, and cycle-to-work schemes.