Care Home Administrator
About this role
Care Home Administrator
Location: Silverbirch House Care Home (19 Tovey Green, Guildford, GU3 3FF)
Salary: £34,850.00 per annum
Hours: 40.00 hours per week (Full-time, Permanent)
Shift: Days
About the Role
Are you an experienced, organized administrator looking for a pivotal management role where your organizational and customer-facing skills drive real impact?
At Supportive Bridge Staffing Agency, we are currently recruiting a full-time Care Home Administrator on behalf of Barchester Healthcare to join the leadership team at Silverbirch House Care Home in Guildford.
In this key position, you will work closely with the General Manager to ensure the efficient running of a high-quality home. Your varied responsibilities will span customer experience management, enquiry conversions, recruitment, HR administration, payroll preparation, finance, and supervisory oversight of junior administration staff.
Key Responsibilities
Customer Experience & Occupancy: Welcome visitors, manage enquiries and showrounds for prospective families, maintain customer databases, and drive community engagement to support the home's reputation and commercial performance.
HR & Recruitment: Coordinate home staff recruitment, perform employment and new-starter checks, organize inductions, and maintain secure personnel files.
Payroll & Finance: Prepare staff payroll, manage safe contents, petty cash, and resident fund accounts.
Operational & Team Support: Complete staff rotas, track training, supervisions, and appraisals, record accurate meeting minutes, and guide staff on professional development pathways.
Requirements
Experience: Proven track record in a customer-facing role alongside hands-on experience in HR administration and recruitment processes.
Technical Skills: High proficiency in Microsoft Office applications (Word, Excel, Outlook).
Key Strengths: Exceptional attention to detail, strong prioritization skills, confident decision-making, and the ability to give clear direction to others.
Qualifications: CIPD qualification is advantageous, though not essential.
Rewards & Benefits
Competitive Salary: £34,850.00 per annum on a stable 40-hour full-time permanent contract.
Inspection Bonus: Up to £500* financial reward through the 'Rewarding Excellence' bonus for CQC Good or Outstanding ratings.
Referral Scheme: Earn up to £500* per referral with unlimited access to the 'Refer a Friend' program.
Health & Support Services: Free access to second-opinion medical specialists, confidential counseling, legal advice, and tax code review services.
Perks & Savings: Extensive retail, supermarket, and leisure discounts, plus access to the monthly staff lottery.