Tripadvisor is hiring a Director of Service Delivery and Excellence for B2B Support, hybrid and commutable to Oxford 2-3 days a week. The role looks after support for the tour operators and suppliers on Viator and Bókun.

What you'd do:

Lead supplier onboarding, verification and support operations
Manage outsourced (BPO) partners in North Africa and Asia, including contracts and quality
Enforce compliance and verification checks
Bring in AI and automation to improve support

What they ask for:

8+ years in B2B support, partner operations or service delivery, including managing managers
Experience leading multi-site operations of 100+ people and managing BPO vendors
A track record with AI or automation tools

Tripadvisor describes pay as a competitive package including base salary and annual bonuses, but gives no figure.

Apply directly on Tripadvisor's website using the button on this page.

Director, Service Delivery & Excellence, B2B Support

About this role