Front of House Team Member

Supportive Bridge Staffing & Recruitment is currently recruiting on behalf of Supportive Bridge Limited for an approachable and dynamic Front of House Team Member to join their team in Shoreditch, London, UK.

In this role, you will serve as the welcoming face of the club, greeting members and visitors with empathy, professionalism, and care. You will ensure reception runs smoothly while contributing to a warm, organized, and positive environment for everyone who enters the facility.

Role Description

As a Front of House Team Member, you will manage day-to-day reception duties, answer phone and in-person enquiries, and support general administrative functions using Microsoft Office tools. Additionally, you will support site operations by covering lifeguard breaks after undergoing full on-site training.

Key Responsibilities

• Deliver outstanding customer service to club members and visitors with confidence, warmth, and attention to detail.

• Manage reception operations efficiently, handling incoming calls, member queries, and basic administrative tasks.

• Undergo site lifeguard training to safely cover lifeguard breaks when required.

Requirements

• Strong face-to-face and telephone communication skills with an empathetic and professional attitude.

• Basic computer proficiency, including experience using Microsoft Word and Excel.

• Ability to swim to a high standard and willingness to complete on-site lifeguard training.

Benefits

• Complimentary gym membership access and personal health assessments.

• Flexible wellbeing rewards including pension options, retail discounts, and lifestyle benefits.

• Clear opportunities for continuous learning, personal growth, and career development.