Customer Service Advisor

Customer Service Advisor (Customer Services Executive)

Location: Bidfood, Paddock Wood

Salary: £30,189.96 per annum

Shift Pattern: Tuesday to Saturday (including Bank Holidays on a rota basis)

Closing Date: 28 September 2026

About the Role

As a Customer Service Advisor representing Bridge Staffing Agency at Bidfood, you will be a vital part of an inspiring support team. You'll handle and resolve a wide range of customer enquiries via phone, email, and internal communication, ensuring our network of over 60,000 customers—ranging from schools and restaurants to care homes—receives the high-quality service they deserve.

• Impactful & Valued: You won't just be a number here; your views count, and your role directly contributes to our ongoing success.

• Collaborative Environment: Work closely with colleagues across the entire depot to maintain a shared commitment to top-tier standards.

• Continuous Improvement: Use your initiative and great judgement to help streamline communication and processes.

Key Responsibilities

• Effectively handle and resolve diverse customer service issues via phone, email, or in collaboration with colleagues.

• Use your strong IT, organisational, and finance skills to maintain exceptional attention to detail.

• Collaborate with teams across the depot to drive high standards of customer satisfaction.

• Seek out and implement improvements to communication and operational processes.

What You Need to Apply

• Natural advocacy and enthusiasm for delivering stellar customer service, ideally within a food distribution or wholesale background.

• Excellent organisation, communication skills, and attention to detail.

• Strong IT and finance capabilities.

• Flexibility to work a Tuesday to Saturday shift pattern, including rotating Bank Holidays.

Why Join Us?

Partnering with Bidfood through Bridge Staffing Agency means enjoying a rewarding career backed by fantastic benefits focused on your wellbeing, security, and peace of mind:

• Generous Leave: Minimum of 25 days holiday (plus bank holidays) with the option to buy more.

• Pension Scheme: 4% employer contribution, scaling up to 6% after your first year.

• Health & Wellbeing: Full access to a digital GP, a cash health plan for everyday family medical costs, and confidential counselling support.

• Financial Flexibility: Life cover and "Get paid as you earn" access to up to 20% of your salary before payday.

• Perks: Exclusive high street discounts spanning cinema, tech, travel, fashion, and dining.