Senior Operations Manager

Job Advertisement: Senior Operations Manager

Company Name: Support Bridge Staffing Agency

Location: National Recruitment Centre, Solihull, West Midlands

Salary: £50,000 - £55,000 per annum + excellent benefits (including company car, private medical insurance, and discretionary performance bonus)

Job Type: Permanent, Full-Time (5 working days out of 7, hybrid working with 3 to 4 days on-site)

Job ID: 312315

Ready to impact a better future?

Support Bridge Staffing Agency is proud to partner with high-profile national programs to connect exceptional operational leaders with critical career opportunities. We are currently recruiting a dynamic Senior Operations Manager to lead operational delivery within the National Recruitment Centre (NRC) for the Armed Forces Recruitment Service (AFRS).

In this vital high-profile role, you will oversee day-to-day service delivery, ensuring that candidates experience a professional, efficient, and positive journey into the UK Armed Forces while meeting stringent contractual standards, performance targets, and operational excellence.

What You’ll Do

• Operational Leadership: Lead day-to-day activities within the NRC, ensuring safe, efficient, compliant, and high-quality service delivery.

• Team Direction: Provide strong leadership and direction to operational teams, including Team Managers and Demand Teams, driving high engagement and performance.

• Performance & Compliance: Monitor KPIs and SLAs, acting as the key operational escalation point for partners and resolving site-based issues effectively.

• Stakeholder Collaboration: Build strong relationships with internal and external stakeholders, contributing to workforce planning, continuous improvement, and the future operating model.

What We Are Looking For

• Experience: Minimum 5 years of senior operational management experience within a customer service, contact centre, or operational delivery environment.

• Leadership Skills: Proven ability to lead through managers, handle multiple priorities, and deliver against strict performance and contractual targets.

• Qualifications: Minimum A Level qualification or extensive equivalent experience in an operational setting.

• Commercial Acumen: Strong stakeholder management, commercial awareness, resource efficiency, budget accountability, and a drive for continuous improvement.

What You’ll Get (Our Benefits)

• Competitive Package: £50,000 - £55,000 per annum with a discretionary performance-based bonus scheme, company car, and private medical insurance.

• Leave Allowance: 25 days’ holiday plus bank holidays (with the option to buy up to 5 additional days).

• Pension Scheme: Up to 6% contributory employer pension scheme.

• Training & Career Development: Access to over 1,100 internal courses, funding for qualifications and apprenticeships (over 60 options available), mentoring, and internal progression pathways.

• Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 24/7 virtual GP access, and 30% off at managed leisure centres.

• Retail & Community Perks: Savings across roughly 1,000 retailers, a paid volunteering day, tax-free payroll giving, and inclusive employee networks.