Lead Machine Learning Scientist, Customer Operations

Visa sponsorship: Monzo says on this job page "We can sponsor visas" and that it can help you relocate to the UK.

Monzo is hiring a Lead Machine Learning Scientist for its Customer Operations team. This is a senior hands-on role using machine learning, including large language models and agents, to understand customer problems and route them quickly, with a human-in-the-loop system that supports Monzo's customer support staff.

What you would do:

• Find and scope the biggest chances to improve customer operations with machine learning
• Lead the design of advanced models using LLMs, RAG and sequence-based approaches to improve query resolution and routing
• Shape technical strategy with the MLOps and backend teams
• Lead by example and mentor others across the Machine Learning discipline
• Work in a cross-functional product squad with product managers, engineers, data scientists and designers

What they ask for:

• Several years of success leading the development and deployment of advanced machine learning models for real business problems
• Experience shipping deep learning, graph-based or sequence-based models to production
• Extensive production Python and strong SQL
• A self-starter who owns problems from start to measurable impact

Pay and benefits stated by the employer: £115,000 to £150,000 plus performance-linked incentive awards and benefits, and relocation help. The role can be based in London, Cardiff or remotely within the UK.

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Apply directly on Monzo's website using the button on this page.