Real Time Management Team Lead

Tripadvisor is hiring a Real Time Management Team Lead in Oxford (hybrid, 2-3 days a week in the office).

What you'd do:

• Lead, coach and develop a team of real-time analysts
• Manage queue performance against service levels across calls, chat and email
• Work with outsourced partners' real-time teams to make sure staffing is right

What they ask for:

• At least 5 years' leadership experience, including real-time management in a contact centre
• Experience with workforce management tools such as NICE IEX or InContact
• Experience in large, multi-skilled, multi-lingual contact centres

Tripadvisor describes pay as a competitive package including base salary and annual bonuses, but gives no figure.

Apply directly on Tripadvisor's website using the button on this page.