Maintenance Assistant - Birmingham

Maintenance Assistant / Operative (Full-Time / Regular)

Location: Birmingham, West Midlands, United Kingdom

Salary: £27,500 per annum + excellent benefits

Job Type: Full-Time / Regular (37.5 hours per week — flexible hours between 8:00 AM and 6:00 PM, Monday to Friday)

Job ID: 312406

About the Role

Supportive Bridge Staffing Agency is proud to be recruiting on behalf of our trusted asylum accommodation and support partners for a dedicated Maintenance Assistant.

Based in Birmingham, you will play a crucial role under the Asylum Accommodation and Support Services Contract (AASC). Reporting to the Field Operations Manager, your primary focus will be providing general maintenance services across a designated property portfolio, ensuring that all temporary accommodations remain compliant, safe, and fit for purpose for service users.

Key Responsibilities

• Property Maintenance: Deliver general maintenance repairs and report all faults and updates using the AORA IT system.

• Health & Safety Compliance: Ensure building standards guarantee the safety of all property users, checking critical risk documents (such as asbestos reports or structural surveys) prior to undertaking any works and strictly following Risk Assessments and Method Statements.

• Furniture & Inventory Management: Repair Serco-supplied furniture where possible or arrange compliant replacements to meet Home Office contract standards.

• Materials & Waste Control: Source materials and PPE exclusively from approved Serco suppliers using company accounts, maintain accurate receipts, and properly dispose of or recycle waste at licensed facilities.

• Grounds Maintenance: Undertake basic garden maintenance duties for properties defined within your operational remit.

• Scheduling & Prioritisation: Complete allocated KPI work ahead of schedule, addressing secondary maintenance defects and planned compliance tasks (such as HHSRS reports or PAT testing) once primary duties are met.

What You’ll Need

• Practical Experience: General DIY and hands-on property maintenance experience.

• Licence Requirement: A valid UK driving licence is essential due to the field-based nature of the role, alongside a willingness to travel within the region.

• Vetting & Clearances: Subject to standard security clearance checks and Home Office approval.

What We Offer

• Competitive Package: Base salary of £27,500 per annum with annual salary reviews.

• Pension Scheme: Up to 6% contributory employer pension scheme.

• Holidays: 25 days annual leave plus bank holidays.

• ShareSave Scheme: Regular savings option with the choice to buy discounted Serco shares at the end of the period.

• Training & Career Development: Access to over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, and internal progression pathways.

• Health & Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and 30% off managed leisure centres.

• Perks & Community: Discounts across roughly 1,000 major retailers, a paid volunteering day, payroll giving schemes, and employee inclusion networks.