Customer Team Member
About this role
Job Overview
Role: Customer Team Member
Location: Annan Road, Gretna, Dumfries and Galloway, DG16 5DH (Must be within a commutable distance from Gretna)
Pay Rate: £13.04 per hour
Contract Type: Permanent, part-time (18 hours per week + regular overtime)
Working Pattern: 9:00 AM – 3:00 PM or 4:00 PM – 10:00 PM depending on the rota, includes weekends.
Closing Date: 29-10-2026
What You’ll Do
You’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your local community. Duties include:
Customer Service & Store Support: Deliver friendly and thoughtful service on the shop floor and tills to create a great shopping experience and make life easier for our customers.
Stock & Quality Control: Keep shelves well-stocked and check prices, dates, and stock accuracy to ensure safety and compliance.
Community & Membership: Act as a familiar, welcoming face in Gretna, promoting Co-op membership and connecting with local initiatives and charities.
What You’ll Bring
We are committed to making our roles as accessible as possible. Full paid training is provided, meaning no previous retail experience is necessary! You will need:
A genuine passion for helping people and delivering exceptional customer service.
The ability to work flexibly across shifts and as part of a team, including weekends.
An interest in working in a busy, hands-on retail store environment.
Note: The application process includes completing two quick online assessments (taking 15–20 minutes)—no CV needed to get started!
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £13.04 per hour with regular overtime opportunities.
Generous Holiday: 31 days of holiday per year (including bank holidays, pro-rata).
Colleague Discount: 30% off all Co-op products in-store.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Access to Wagestream (allowing you to access a percentage of your pay as you earn it).
Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.
Career Growth: Full training, development resources, and cycle-to-work schemes.