Admin Assistant - Bank - Care Home

Admin Assistant – Bank

Location: St Thomas Care Home (St Thomas' Close, Basingstoke, Hampshire, RG21 5NW)

Pay: £14.80 per hour

Shift: Days (Flexible Bank Contract)

About the Role

Are you a organized, personable administrative professional seeking a flexible bank role where your communication and customer service skills help set a warm, welcoming tone for residents and visitors?

At Supportive Bridge Staffing Agency, we are currently recruiting a Bank Admin Assistant on behalf of Barchester Healthcare to join the front-of-house team at St Thomas Care Home in Basingstoke.

In this varied administrative role, you will be the welcoming face and voice of the home. Your day-to-day duties will include managing incoming telephone calls, maintaining office and resident filing systems, supporting home managers with daily administration, meeting and greeting visitors, and conducting tours for prospective residents and their families.

Key Responsibilities

• Front-of-House & Reception: Greet visitors, family members, and contractors with warmth and professionalism, maintaining a welcoming environment.

• Administrative Support: Answer telephone calls, handle correspondence, manage home records and filing systems, and assist the management team with general office duties.

• Showrounds & Enquiries: Show prospective residents and their families around the care home, offering helpful information and showcasing the home's facilities.

• Flexible Coverage: Step in on a casual bank basis during day shifts to provide key administrative cover during peak periods, staff sickness, or annual leave.

About You

• Skills: Excellent computer literacy, strong multi-tasking capabilities, and a confident, professional telephone manner.

• Attributes: A true "people person" with strong empathy, active listening skills, and a genuine interest in supporting residents and their families.

• Mindset: Highly organized, approachable, reliable, and eager to maintain a vibrant, efficient office environment.

• Growth Readiness: Training courses are provided to build your confidence and help you continuously develop your administrative skills.

Rewards & Benefits

• Competitive Bank Pay: £14.80 per hour.

• True Schedule Flexibility: Casual bank contract allowing you to choose day shifts that fit around your lifestyle.

• Free Training & Development: Access continuous professional training courses supported by a leading UK healthcare provider.

• Supportive Environment: A friendly, professional team environment where your organizational skills are genuinely appreciated.