Ward Host
About this role
Ward Host (Patient Dining)
Location: Cromwell Hospital, London, SW5 0TU
Salary: £13.14 per hour
Contract Type: Full-Time / Bank (Shift work including weekends and bank holidays)
Are you an exceptional customer service professional looking to bring a five-star hospitality experience into a world-class clinical setting to support patient comfort and recovery?
We are partnering with Cromwell Hospital (part of Bupa) to find a warm, dedicated Ward Host for a rewarding role in patient dining. In this vital position, you will combine outstanding hospitality with compassionate care, ensuring every patient enjoys a personalized, high-quality dining experience during their stay.
What You’ll Be Doing
Delivering a five-star patient dining experience, offering exceptional service to patients, visitors, and colleagues.
Introducing patients to the dining service, explaining menus, meal periods, and guiding them through the ordering process using electronic tablets.
Accurately managing food and beverage orders while carefully handling dietary requirements, allergens, and special requests.
Preparing, assembling, and serving meals to the correct patient at the right time and temperature.
Liaising closely with ward and clinical teams, responding promptly to requests, maintaining immaculate safety records, and ensuring a clean, well-stocked environment.
What We’re Looking For
Previous experience delivering excellent customer service in a fast-paced environment (hospitality, healthcare, or private luxury settings are a big plus!).
Strong, confident communication skills with a natural ability to provide personalized, empathetic service.
Excellent attention to detail, basic IT skills, and a flexible approach to working shifts, weekends, and bank holidays.
An understanding of food safety, hygiene, and allergen awareness (Level 2 Food Safety certification is desirable or supported).
Exceptional Benefits & Support
Working with Bupa means you'll be backed by an organization that genuinely invests in your health, career, and wellbeing:
Professional Support: Payment of professional registration fees covered.
Time Off & Flexibility: Equivalent to 25 days holiday per year (increasing with service, with options to buy/sell) alongside a flexible approach to work.
Financial & Travel Perks: Enhanced pension plan and life insurance, season ticket loans, and Cycle2Work schemes.
Health & Wellbeing: Access to healthcare benefits, health assessments, gym discounts, employee assistance programs, and robust wellbeing resources.