Shift Manager
About this role
Job Title: Retail Shift Manager
Agency: Supportive Bridge Staffing Agency
Client: Greggs
Location: 42\44B Blackett Street, Newcastle Upon Tyne, United Kingdom
Pay Rate: £14.20 per hour (includes a 40p/hr band increment), paid weekly
Contract Type: Permanent
Hours: 16 hours per week (Shift pattern and availability to be discussed at interview)
About the Role
Supportive Bridge Staffing Agency is looking for a driven and customer-focused Shift Manager to support Greggs at their flagship 42\44B Blackett Street location in Newcastle Upon Tyne.
In this part-time leadership position, you will take charge of shop operations whenever the Shop Manager is away. You will engage, motivate, and direct the team while ensuring an exceptional experience for customers across all ordering channels—in-store, Click + Collect, delivery, and drive-thru.
Key Responsibilities
Team Leadership: Inspire and guide team members to maintain high operational standards and achieve outstanding shop performance.
Customer Service: Lead by example on the shop floor by serving customers in a fast, friendly, and welcoming manner.
Food Preparation & Merchandising: Oversee sandwich preparation, manage oven operations, and keep food displays fully stocked and presentable.
Shop Maintenance: Maintain a clean, organized, and welcoming environment for both customers and staff.
What We Are Looking For
Previous team supervisory or shift management experience in a retail or customer-facing environment.
Reliable individual with natural leadership capabilities and strong communication skills.
Passion for delivering excellent customer service and fostering an inclusive workplace culture.
Flexibility to work shift patterns agreed upon during the interview process.
Benefits & Perks
Competitive weekly pay (£14.20/hr) with paid breaks.
Free hot drinks while on shift.
Colleague discount offering up to 50% off Greggs products for you and a family member.
10% company profit-share scheme.
Health & Wellbeing App featuring remote GP and physiotherapy services, plus a confidential Employee Assistance helpline.
Pension scheme with matching employer contributions up to 7%.
Growing holiday entitlement, share investment plans, long-service awards, and partner discounts.