Customer Assistant - Service

Customer Assistant - Service

• Position: Customer Assistant - Service

• Location: Portobello Road, Edinburgh (EH8 7BQ)

• Hours: 16 Hours per week (Permanent, Monday to Sunday 5/7, shifts operating between 07:00 and 22:30)

• Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible shift opportunities.

• Closing Date: 09 August 2026

• Job Reference: 159523

About the Role

Are you friendly, approachable, and passionate about delivering top-tier customer service? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Customer Assistant - Service for their Portobello Road store in Edinburgh.

In this role, you will be the welcoming face of the store, assisting shoppers at checkouts, self-serve tills, and kiosks. You will ensure transactions are processed smoothly while giving customers a great experience with a smile. Because you will also receive cross-training to support other areas—such as Market Street or Replenishment teams—this is an ideal opportunity for a versatile team player who loves variety and helping wherever they are needed.

Key Responsibilities

• Customer Service & Checkouts: Deliver warm, friendly service at checkouts, self-serve tills, and kiosks, making sure every shopper feels welcome and looked after.

• Transaction Processing: Handle customer purchases efficiently and accurately across flexible 5-over-7 day rota patterns.

• Cross-Store Support: Assist across various departments like Market Street and Replenishment as business needs require.

• Query Resolution: Help support customers and resolve any questions with a helpful, positive approach.

About You

• Customer-Centric: Truly passionate about putting customers first and ensuring a wonderful shopping experience.

• Friendly & Approachable: Natural ability to connect with people and offer service with a smile.

• Active & Hands-On: Enjoy working in a busy, structured retail environment.

• Team Player: Happy to pitch in and support colleagues across different store departments.

Note: Applicants must be over the school leaver’s age, and certain roles may require candidates to be over 18 due to health and safety guidelines.

Rewards and Benefits

We believe in taking care of our team. As a valued Customer Assistant, you will enjoy a fantastic range of perks, including:

• Flexible Working: Fully flexible shift patterns across Monday to Sunday (07:00 - 22:30).

• Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.

• Paid Time Off: Six weeks of holiday per year (including bank holidays).

• Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.

• Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.

• Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).

• Career Growth: Dedicated learning and development programs designed to support your career progression and help you go as far as you want.