Customer Team Leader

Customer Team Leader – Pen-y-groes (Water Street)

Position: Customer Team Leader (Part-Time / Permanent)

Location: Water Street, Pen-y-groes, LL54 6LR

Pay Rate: £14.48 per hour

Hours: 30 hours per week + regular overtime opportunities

About the Role

Looking to take the next exciting step toward retail management with a trusted, community-focused employer? Supportive Bridge Staffing Agency is partnering with the Co-op to recruit a proactive and inspiring Customer Team Leader for their busy store in Pen-y-groes.

In this leadership role, you’ll guide a small, friendly team in a fast-paced environment, helping to deliver essential services and a warm, welcoming shopping experience to the local community. Whether you are leading the shift on the shop floor, supporting team development, or helping drive store performance, this is a fantastic opportunity to shape your retail career.

What You'll Be Doing

• Shift Leadership: Own the day-to-day running of the store by leading, motivating, and coaching your team during your shifts.

• Hands-On Operations: Work hands-on on the shop floor and tills to set the pace and ensure efficient daily operations.

• Store Performance: Support merchandising, stock accuracy, and basic HR processes to keep the store running smoothly.

• Community & Membership: Champion Co-op Membership and connect with the local community.

Working Pattern & Requirements

• Hours: 30 hours per week on a permanent contract, plus regular opportunities for overtime.

• Working Pattern: Varied shifts including early mornings (5:30 AM store opening), afternoons, and late evenings (11:00 PM store closing), including at least 1 weekend shift (to be discussed further at interview).

• Age Requirement: You must be aged 18 or over to authorise age-related sales and handle early/late shift requirements.

• Commutability: Applicants must live within a commutable distance of Pen-y-groes.

• Experience: Formal management experience is not essential—we are looking for a passion for people, leadership potential, and a proactive attitude! Full, paid training is provided.

Why Join Through Us?

• £14.48 per hour starting pay.

• No CV Needed: Apply easily straight from your mobile by completing a quick 15–20 minute online assessment.

• Exceptional Benefits Package:

  • 30% discount on all Co-op products in-store.

  • Pension scheme with up to 10% employer contributions.

  • 36 days of holiday per year (including bank holidays, pro-rata).

  • Wagestream app for flexible access to your pay as you earn it.

  • 24/7 access to GP appointments and colleague wellbeing support.

  • Cycle-to-work scheme and market-leading life milestone policies.