Funeral Plan Arranger

Job Opportunity: Funeral Plan Consultant (Plymouth & Surrounding Areas)

Partner Organization: Co-op Funeralcare

Recruiting Agency: Supportive Bridge Staffing Agency

Location: Covering Devonport, Plymouth (Crownhill & Exeter Street), Ivybridge, Plymstock, Plympton, St Budeaux & Saltash

Salary: £26,266 per annum (£13.47 per hour) + Excellent Benefits

Contract Type: Full-Time, Permanent (37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM)

About Us

At Supportive Bridge Staffing Agency, we pride ourselves on being more than just a recruiter—we are your career partner. We bridge talented, compassionate professionals with meaningful, purposeful careers where your skills truly make a difference in local communities. We guide you every step of the way, ensuring you feel supported from your initial application through to your successful placement.

The Role

We are currently recruiting on behalf of Co-op Funeralcare for a dedicated Funeral Plan Consultant. In this unique and rewarding field-based role, you will be the first point of contact for families exploring pre-need funeral plans.

No two days will look the same. You will manage your own calendar to meet clients across your region, deliver an outstanding client experience, and build lasting relationships within the local community.

What You’ll Do:

• Provide Expert Guidance: Help clients understand their options and plan personalized services in line with industry regulations.

• Manage Your Diary: Schedule and conduct face-to-face visits or calls, following up promptly on all client enquiries.

• Maintain Compliance & Records: Keep accurate, secure, and confidential records in adherence to company policies and regulations.

• Collaborate Locally: Work closely with branch teams to support funeral plan enquiries and assist with branch administration when needed.

What You’ll Bring

To thrive in this role, you will possess a high degree of emotional intelligence, exceptional organization, and a genuine passion for helping others during vulnerable moments.

• Driving Requirements: A full UK driver’s licence and access to your own vehicle (essential for regional travel).

• Experience: Backgrounds in sales, customer service, financial services, or client-facing roles where you supported customers in finding the right product are highly advantageous.

• Interpersonal Skills: Outstanding communication skills with high levels of empathy, discretion, and active listening.

• Organizational Strengths: A keen eye for detail, strong administrative skills, and the ability to autonomously manage your schedule.

• Tech-Savviness: Confident using IT systems and Microsoft Office packages, including Outlook and Teams.

(Note: Positions within Funeralcare can involve direct physical contact with the deceased. Please consider your comfort levels with these responsibilities before applying.)

Compensation & Benefits

When you join through this placement, you aren't just taking a job—you are joining a purpose-driven organization that looks out for its people. Enjoy a comprehensive benefits package including:

• Financial Security: A competitive salary of £26,266 per annum (£13.47/hour) plus a pension scheme with up to 10% employer contributions.

• Work-Life Balance: 23 to 31 days of holiday (pro rata, rising with service).

• Everyday Discounts: 30% off Co-op branded products and 10% off other brands in food stores, plus service discounts.

• Health & Wellbeing Support: Access to a 24/7 Employee Assistance Programme, virtual GP services, free eye tests, and physical/mental wellbeing resources.

• Financial Flexibility: Access to Wagestream, an app that lets you access a percentage of your pay as you earn it.

• Career Growth: Endless development opportunities, including professional apprenticeships and FCA certification training.

How Supportive Bridge Staffing Agency Supports You

We know that transitioning into a new regulated role can feel daunting. As your supportive bridge agency, we will:

• Provide guidance through the application and pre-employment screening process (including DBS, adverse media checks, and FCA financial integrity checks).

• Help you prepare thoroughly for interviews.

• Ensure you are fully supported right up to your start date and beyond.