Assistant Shop Manager

Assistant Shop Manager (British Red Cross)

Location: Truro, Cornwall

Salary: £25,213 per annum pro-rata

Job Type: Permanent, Part-Time (14 hours per week)

Application Deadline: Sunday, 4th October 2026 (23:59)

Role Overview

Are you a retail expert passionate about making a meaningful, visible difference in your community? Supportive Bridge Staffing Agency is proud to partner with the British Red Cross to recruit a permanent Assistant Shop Manager for their Truro charity shop in Cornwall.

In this rewarding part-time role, you will help run a profitable, customer-focused store that acts as the "window of the British Red Cross" on the high street. Every day brings a mix of front-of-house customer service and behind-the-scenes coordination, allowing you to sharpen your retail skills while supporting vital humanitarian work both in the UK and abroad.

Key Responsibilities

• Store Operations & Merchandising: Collaborate with the shop manager to run a dynamic, profitable, and visually engaging shop that delivers an exceptional shopping environment.

• Volunteer Leadership: Oversee, support, and mentor a dedicated team of volunteers, handling their inductions, daily management, and ongoing development.

• Customer Experience: Act as a true people-person, fostering a welcoming atmosphere and ensuring every customer receives top-tier service.

• Commercial & Administrative Support: Keep an eye on financial targets, utilize good IT skills for day-to-day operations, and work flexibly to meet the changing needs of the store.

What You Will Need

• Experience: Proven background working within a retail environment with hands-on shop floor experience.

• Core Skills: Commercial awareness with a good understanding of financial targets, alongside strong IT literacy.

• Interpersonal Strengths: Excellent communication skills, a passion for team-building, and the ability to connect with people from all walks of life.

• Flexibility: A flexible approach to work patterns to accommodate the operational needs of the store.

Outstanding Benefits & Perks

• Financial & Pension: £25,213 pro-rata salary and up to a 6% contributory pension scheme.

• Generous Leave: 36 days annual leave (including bank holidays) + the option to buy up to 5 extra days.

• Flexible Working: Access to various flexible working options in line with organizational policies.

• Health & Wellbeing: Access to Peer Support networks, the CiC Employee Assistance Programme (EAP), and the Headspace App.

• Perks & Discounts: Blue Light Discount Card, Tickets For Good, employee benefit platforms, Cycle2Work scheme, and extensive learning and career development opportunities.