Patient Liaison Officer

Patient Liaison Officer

Provided by Supportive Bridge Staffing Agency

Overview

• Position: Patient Liaison Officer (Permanent Role)

• Location: The Duchy Hospital, Harrogate

• Employment Type: Full-Time (37.5 hours per week, flexible shift pattern)

• Salary: Up to £28,000.00 per year (depending on level of training, qualification, and experience)

About the Role

Supportive Bridge Staffing Agency is proud to partner with The Duchy Hospital in Harrogate—part of Circle Health Group, Britain's leading independent healthcare provider—to recruit a customer-focused Patient Liaison Officer for their Marketing department.

This is a permanent, full-time position working 37.5 hours a week on a flexible shift pattern. In this key customer-facing role, you will act as a vital bridge for potential self-pay patients, expertly managing enquiries, providing accurate pre-consultation information and pricing, and driving conversion targets to secure self-pay procedures within the hospital group.

Key Responsibilities

• Enquiry Conversion: Convert appropriate self-pay enquiries and consultations into self-pay procedures against pre-agreed targets.

• Customer Service Excellence: Deliver a high-quality service for prospective self-pay patients by responding accurately and promptly to enquiries from patients, consultants, medical secretaries, and the National Enquiry Centre (NEC).

• Patient Journey Facilitation: Provide necessary access times, information, and professional guidance to help patients seamlessly transition to their procedures.

• Pricing & Consultations: Accurately provide pre-consultation information and indicative pricing to maximize conversion rates and book patients into suitable clinic appointments.

• Patient Guidance: Appropriately influence prospective patients to choose Circle Health Group for their medical procedures.

Candidate Requirements

• Customer Service: Proven background in delivering exceptional customer service across telephone, written, and face-to-face communications.

• Sales & Influencing: Demonstrated ability to work within performance standards with strong influencing or sales skills.

• Technical Proficiency: Proficient in MS Outlook, Excel, and Word.

• Communication: Excellent command of the English language (both written and verbal), paired with a polished telephone manner and interpersonal skills.

Salary & Benefits Package

• Competitive Pay: Starting salary of up to £28,000.00 per year based on experience, qualifications, and training.

• Leave Allowance: 25 days holiday per year plus bank holidays, increasing up to 30 days with service.

• Financial Security: Private Pension Scheme and non-contributory life insurance.

• Healthcare Benefits: Private Healthcare Scheme for treatment at Circle hospitals, covering pre-existing medical conditions, alongside Friends & Family hospital discounts.

• Family Friendly Policies: Enhanced Maternity, Paternity, and Adoption pay.

• Wellbeing & Rewards: Access to a staff engagement hub featuring nationwide discounts, extensive rewards, voluntary benefits, and dedicated wellbeing support resources.

• Career Growth: Industry-leading training, development, and professional progression opportunities.

Equal Opportunities & Values

Circle Health Group is an equal opportunity employer committed to creating a diverse workforce offering inclusive opportunities for all colleagues. They champion individuals who embody their core principles: being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.