Microsoft 365 Service Analyst

Microsoft 365 Service Analyst – Manchester

Agency: Supportive Bridge Staffing Agency

Client: Co-op (Digital, Technology & Data)

Location: Manchester City Centre (Hybrid working model, splitting time between home and the office roughly one day per week)

Salary: £35,000 to £40,000 per annum plus great benefits

Contract Type: Permanent, Full-Time (37.5 hours per week)

Closing Date: 29-10-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit a collaborative and tech-savvy Microsoft 365 Service Analyst for their Colleague Enablement & Insights team in Manchester.

In this exciting role, you will join Co-op's Digital Workplace team to help deliver a seamless M365 experience for thousands of colleagues across the business. You will support the ongoing management, governance, and adoption of M365 services—combining service management, stakeholder engagement, data analysis, and continuous improvement to ensure colleagues get the absolute most out of the digital tools they use every day.

• Key Responsibilities: Managing and improving M365 services; analysing engagement and adoption data to identify trends; creating colleague communications, guidance, and training materials; supporting M365 changes, releases, and roadmap reviews; and assisting with governance, licence management, and risk tracking.

What We Are Looking For

To succeed in this role through Supportive Bridge Staffing Agency, you should bring:

• Experience working with Microsoft 365 services and a genuine passion for colleague technology.

• An understanding of service management, change management, governance, or continual improvement practices.

• Excellent communication and presentation skills, with the ability to explain technical concepts clearly and deliver training to diverse audiences.

• Experience using data and insight to drive decision-making and continuous improvement.

• Strong stakeholder management and organisational skills, with a proactive approach to problem-solving.

• The ability to reliably commute to Manchester for hybrid working.

Why Join Through Us? (Candidate Benefits)

Working with Co-op means joining an organization powered by purpose that puts people and communities first. Perks and benefits include:

• Competitive Compensation: £35,000 to £40,000 per year plus an annual performance-based bonus scheme.

• Holiday Allowance: 28 days holiday (rising to 32 with service) plus bank holidays.

• Financial & Health Wellbeing: Pension scheme with up to 10% employer contributions, virtual healthcare (including GP appointments, mental health support, fitness advice), and Wagestream (flexible pay access).

• Generous Discounts: 30% discount on Co-op products and 10% off other brands, plus an onsite subsidized gym at the Manchester HQ.

• Workplace Support: 24/7 colleague support service, cycle-to-work scheme, and structured training and career progression resources.