Radiology Patient Coordinator

Radiology Patient Coordinator (Full-Time) — Cromwell Hospital, London

Position: Radiology Patient Coordinator

Location: Cromwell Hospital, London, SW5 0TU

Employment Type: Permanent, Full-Time (37.5 hours per week — Monday to Friday between 8:00 AM and 8:00 PM; plus 1 Saturday per month from 9:00 AM to 2:00 PM)

Salary: £33,000 per annum + Fantastic Benefits

About Us

As a supportive bridge staffing agency, we are proud to connect dedicated administrative and healthcare support professionals with world-class medical institutions. We are currently recruiting on behalf of Cromwell Hospital in London—a renowned facility globally recognized for advanced diagnostics, cutting-edge technology, and exceptional patient care.

Role Overview

We are seeking an organized, articulate, and empathetic Radiology Patient Coordinator to join our busy Diagnostic Imaging Department. In this key administrative role, you will provide efficient reception and coordination services, handling bookings, processing billing data, and ensuring a seamless, high-quality patient journey.

Key Responsibilities:

• Deliver efficient administrative and reception services, managing patient queries via telephone and email in a professional manner.

• Coordinate Diagnostic Imaging bookings, providing patients with precise preparation instructions and ensuring request forms are ready for scheduled appointments.

• Maintain booking, information, reporting, and filing systems while processing general and CT/MRI charges and managing inpatient entries on Compucare.

• Build strong working relationships with radiologists, radiographers, nurses, and referring clinicians to ensure a cohesive, exemplary service.

Key Requirements & Qualifications

• Previous administrative experience within a healthcare environment (radiology experience is highly desirable).

• Excellent communication, strong interpersonal skills, and an exceptional, polite telephone manner.

• Highly organized with the ability to meet deadlines, prioritize workloads, and stay calm under pressure.

• A natural ability to empathize with patients and demonstrate genuine care.

• Capable of working effectively both autonomously and as part of a multidisciplinary team.

Exceptional Benefits Package

Working through our staffing partnership at Cromwell Hospital unlocks an incredible array of wellbeing rewards and financial perks:

• Pay & Leave: Competitive salary of £33,000 per annum alongside the equivalent of 25 days holiday (plus options to buy/sell days and swap up to four bank holidays for other days of significance).

• Health & Wellbeing: Access to bespoke medical insurance coverage for employees and families, and a free health assessment every two years (including a physical examination and Bupa doctor consultation).

• Financial Flexibility & Support: Enhanced pension plan, life insurance, annual health services bonus scheme, support with travel costs via season ticket loans or cycle-to-work schemes, and online discounts.

• Family Support: Enhanced family leave and pay provisions to support through life's important moments.