Duty Manager
About this role
Job Advertisement: Duty Manager
Company Name: Support Bridge Staffing Agency
Location: Shrewsbury Sports Village, Shrewsbury, SY1 1RU
Salary: £14.43 per hour
Job Type: Casual Contract (Working a flexible mixture of early shifts, late shifts, and weekends)
Job ID: 312538
Make a positive difference every day
Support Bridge Staffing Agency is proud to be recruiting on behalf of Shropshire Community Leisure Trust. The Trust encourages active, healthy lifestyles across the local community by providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly, and welcoming space.
We are currently looking for an enthusiastic and customer-focused Duty Manager to join the team at Shrewsbury Sports Village. In this role, you will play a key part in creating a safe, well-managed environment where customers can enjoy fitness and leisure activities with confidence. Leading colleagues across the facility, you'll help ensure high operational standards while supporting the Trust's mission to make a positive impact on the community.
What You’ll Do
Day-to-Day Operations: Manage the daily operations of the leisure facility, ensuring all activities and areas are run safely and to the highest standard.
Team Leadership: Lead, support, and supervise colleagues, ensuring duties are clearly delegated and completed efficiently.
Health & Safety Culture: Champion a strong safety culture, maintaining strict compliance with health and safety policies, procedures, and relevant legislation.
Customer Service: Deliver exceptional customer service, building positive relationships with visitors, partners, and stakeholders.
Emergency Response: Respond calmly and effectively to any emergency situations, taking control to protect customers, colleagues, and the facility.
Continuous Improvement: Monitor operational performance and contribute to ongoing improvements using performance data and customer feedback.
What We Are Looking For
Experience: Previous supervisory or operational experience within a leisure, hospitality, or customer-focused environment.
Leadership & Communication: Strong interpersonal skills with the ability to motivate, guide, and support a diverse team.
Problem-Solving: A proactive, decisive approach to decision-making in a fast-paced setting.
Qualifications: A First Aid at Work qualification (or equivalent) is essential; an Institute of Occupational Safety and Health (IOSH) Managing Safely qualification is highly desirable.
What We Offer You
Gym Access: Free gym membership.
Wellbeing Support: Access to the Employee Assistance Programme, Wisdom wellbeing app, and personal trainer discounts.
Retail Discounts: Savings across approximately 1,000 retailers, covering food, fashion, travel, entertainment, and gym equipment.
Professional Growth: Opportunities to develop your career within a leading leisure management network.