HelloFresh, the meal kit delivery company, is hiring a Carrier Performance Manager to lead its relationships with third-party logistics (3PL) delivery partners. This vacancy is based at HelloFresh's site at SmartParc in Spondon, Derby, and a hybrid working policy applies to eligible roles. The aim is to make deliveries consistently on time, accurate and undamaged by working closely with carriers across the full delivery journey.

What you would do:

Own 3PL relationships, driving performance, customer experience and cost efficiency
Analyse carrier KPIs with tools such as Databricks, Snowflake, Tableau and AI
Handle delivery risks and incidents to keep disruption low
Lead supplier negotiations, contract management and cost-saving initiatives
Work with Finance on budgets, rebates and claims
Build data-led solutions to reduce delivery errors and assess new delivery partners
Use NPS and Trustpilot feedback to spot improvements and automate courier reporting
Support logistics projects and longer-term strategy

What they ask for:

Experience in logistics, ideally within a retailer or logistics business, with B2C final mile experience preferred
Advanced Excel or Google Sheets and confidence pulling insight from several data sources daily
A proven record of improving logistics KPIs using data
Strong problem solving, attention to detail and teamwork in a fast-paced setting
Desirable: perishable goods experience, contract negotiation skills and relationships with UK final mile carriers

HelloFresh states benefits including 70% off HelloFresh or Green Chef boxes, a company pension scheme, gym membership, Bupa private medical insurance, an employee assistance programme, nursery support, Cycle to Work and group life assurance. Salary is not stated. You will need the independent right to work in the UK, as HelloFresh cannot provide sponsorship for this role. A DBS check is carried out for the successful candidate.

Apply directly on HelloFresh's website using the button on this page.

Carrier Performance Manager

About this role