Customer Team Leader

Customer Team Leader (Supportive Bridge Staffing Agency)

Position Overview

• Job Title: Customer Team Leader

• Agency: Supportive Bridge Staffing Agency

• Location: 147-149 Blendon Road, Bexley, DA5 1BT

• Hours: Part-time, 16 hours per week (Permanent contract + regular overtime)

• Working Pattern: Varied shifts including early mornings (store opening), afternoons, and late evenings (store closing), with at least 1 weekend shift, to be discussed at interview. Role will include working in our in-store bakery.

• Salary: £15.73 per hour (including London allowance)

• Closing Date: 29-07-2026

• Job ID: 1069537

• Age Requirement: Must be aged 18 or over to authorise age-related sales.

About the Role

Supportive Bridge Staffing Agency is looking for a proactive and driven Customer Team Leader to join our partner store team in Bexley. Take the next step toward managing your own store by leading a small, fast-paced team, helping deliver essential services, and setting the pace on your shift.

Depending on the store, tasks may involve working in the post office or our in-store bakery, or supporting online services and home delivery drivers. No prior management experience is necessary, as full training and career development resources are provided from day one.

Key Responsibilities

• Shift Leadership: Own the day-to-day running of the store by leading your team on shift and setting a positive, energetic pace.

• Team Coaching: Motivate, coach, and support your team members to deliver exceptional service and efficient operations.

• Shop Floor, Tills & Bakery: Work hands-on on the shop floor, tills, and in-store bakery alongside your team.

• Store Performance: Support store performance through merchandising, stock accuracy, and basic HR processes.

• Community & Membership: Champion Co-op membership growth and engage with the local community.

What You’ll Bring

• Age: Must be 18+ to legally authorise age-related sales.

• Passion for People: A strong enthusiasm for people management, leadership, and team development.

• Flexibility: The ability to work varied shifts (openings, afternoons, closings) including bakery duties and at least one weekend shift as part of a team.

• Drive & Initiative: Skills or an interest in retail, merchandising, or team management (previous experience is helpful but not required).

Benefits & Perks

• Competitive Pay: £15.73 per hour (including London allowance).

• Paid Time Off: Starting from 36 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).

• Pension Scheme: Up to 10% employer contributions.

• Discounts: 30% off all Co-op products in-store.

• Financial Flexibility: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).

• Health & Wellbeing: 24/7 access to GP appointments and colleague support programs, plus a Cycle-to-Work scheme.

• Career Growth: Full training and clear pathways to help you step up and shape your retail career.