Quality & Governance Officer
About this role
Quality & Governance Officer
Location: Head Office, Wimbledon (In-person, Monday to Friday)
Contract Type: Permanent (Full-Time)
Salary: £35,000 per annum
Are you an organized, detail-focused professional passionate about driving high standards and safety in health and social care? We are currently recruiting a Quality & Governance Officer to join the team at HFH Healthcare’s head office in Wimbledon, supporting safe, high-quality complex care at home.
As a supportive bridge staffing agency, we walk right alongside you through every step of the recruitment process—helping you polish your application, preparing you for success, and making your transition into your new role smooth and stress-free.
What You Will Do
Plan and complete scheduled and ad-hoc audits across care services, records, processes, and electronic systems.
Review care documentation, risk assessments, support plans, medication records, and incident reports to assess compliance with internal policies, regulations, and best practices.
Spot risks, trends, and improvement opportunities, producing accurate reports and maintaining detailed records of findings.
Collaborate with operational and clinical teams to develop, implement, and monitor quality improvement action plans.
Support investigations into incidents, complaints, and safeguarding concerns, and help prepare for regulatory inspections and commissioner visits.
What's in It for You
Competitive annual salary of £35,000.
Direct PAYE employment with paid holiday and a company pension scheme.
Free confidential wellbeing and support telephone line, Carer Recognition scheme, and employee referral bonuses (£500 for Registered Nurses).
Retail rewards and savings via the Blue Light Card scheme.
A supportive, professional work environment focused on continuous improvement and personal development.
What We Are Looking For
Experience in quality assurance, compliance, governance, auditing, or service improvement within health and social care.
Knowledge of UK health and social care regulations, quality standards, and best practice guidance (care planning, safeguarding, medication management, and risk management).
Excellent written and verbal communication skills, with strong attention to detail and the ability to produce clear, accurate reports.
Confident using Microsoft Office and electronic care management or quality management systems.
Valid evidence of the right to work in the UK (and subject to pre-employment checks, including an enhanced DBS check).