Shop Manager
About this role
Job Advertisement: Shop Manager (Retail)
Recruiting Agency: Bridge Staffing Agency
Location: 30 Clifton Way, Cambridge, United Kingdom
Job Type: Permanent, Full-Time
Contract Hours: 42 hours per week (Shift pattern and availability to be discussed at interview)
Salary: £37,914 per annum plus Additional Commission (subject to eligibility)
Closing Date: 30 November, 2026
About the Role
As a Shop Manager, you will lead and motivate your team to deliver fast, friendly, and exceptional service across multiple channels—including in-shop, delivery, Click + Collect, and drive-thru. You will be fully responsible for ensuring every customer has a brilliant experience when shopping with us.
During a typical day at work, you can expect to:
Lead the team to deliver amazing results and maintain exceptional shop standards.
Drive high performance through effective recruitment, training, development, and colleague engagement.
Manage operational metrics, including wage controls, waste controls, and customer service standards.
Roll up your sleeves and get hands-on with food preparation and serving customers.
Ensure the shop is clean, well-stocked, and welcoming at all times.
What You'll Receive
We believe in supporting our leaders and people with fantastic benefits:
Competitive Salary: £37,914 per annum plus additional commission.
Colleague Discounts: Up to 50% off favourite products for you and a family member.
On-Shift Perks: Free hot drinks while working and paid breaks to recharge.
Profit Sharing: A 10% share of all company profits shared directly with colleagues.
Health & Wellbeing: Access to a Health and Wellbeing App featuring remote GP and physiotherapy services, plus a confidential employee assistance helpline.
Future Planning: Pension scheme with employer contributions matched up to 7%, plus colleague share plans and everyday savings/discounts.
Career Growth: Holiday entitlement that increases as your career grows with us, alongside long-service milestone awards.
About You
Experience: You have a solid track record as a Supervisor or Line Manager, with extensive experience delivering excellent customer service within a food-on-the-go or retail environment.
Skills: You excel at developing people, building high-performing teams, and driving operational excellence.
Culture Fit: You are supportive of an inclusive culture that recognises and values that difference is good.