Tesco Colleague - Phone Shops - Heanor Superstore
About this role
Job Advertisement: Tesco Colleague - Phone Shops
Company: Supportive Bridge Staffing Agency
Location: Heanor Superstore (Nottingham area)
Employment Type: Temporary / Part-Time (13 Guaranteed Hours/Week; minimum of 12 hours)
Pay Rate: From £13.70 per hour
Apply By: October 10, 2026 (Note: Roles may close early due to high application volumes)
About the Role
Are you tech-savvy, friendly, and passionate about helping customers find the right mobile products and solutions? Supportive Bridge Staffing Agency is partnering with Tesco to recruit a dedicated Phone Shop Colleague for their Heanor Superstore.
In this role, you will be at the heart of customer interaction, providing friendly service, helping shoppers choose the right mobile devices and network plans, completing phone and contract setups, and offering hands-on support for tech queries. You will also provide flexible support across the wider store when needed.
Required Availability Window
Your contracted hours will be scheduled within the availability windows below, with at least 3 weeks' notice provided for exact shift timings:
Sunday: 10:00 – 16:00
Tuesday: 10:00 – 14:30
Friday: 14:00 – 19:00
Saturday: 11:00 – 15:00
(If your availability is close to what we’re looking for, we still encourage you to apply!)
What's in it for You?
Competitive Pay: Starting from £13.70 per hour.
Paid Time Off: Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
Colleague Clubcard: Enjoy 10% off shopping, increasing to 15% on payday weekends—saving up to £2,000 a year—with an additional card to share with family.
Health & Wellbeing: Free wellbeing services with extensive resources to support your mind, body, and life.
Financial Security: Life cover worth five times your pay and an award-winning pension scheme with matching contributions up to 7.5%.
Flexible Working: Request flexible working arrangements right from day one to suit your lifestyle.
Additional Benefits: Uniform provided, cycle-to-work schemes, discounts, and inclusive colleague networks.
Key Responsibilities
Customer Service & Sales: Provide friendly, natural service, get to know your customers, and help them choose the right mobile phones, contracts, and tech services.
Tech Support: Assist shoppers with phone setups, troubleshooting, and answering a wide range of tech queries.
Store Operations: Make customer-focused decisions, support wider store routines, and contribute to sales, store performance, and great customer experiences.
What We Are Looking For
Customer-Centric & Approachable: A passion for delivering great service, greeting every customer with a smile, and helping them feel confident and supported.
Problem-Solver: The initiative to make the right decisions for customers, whether recommending a tech solution or resolving a query.
Team Player: A positive, collaborative approach who communicates openly, works well across the store, and celebrates team success.