Service Team Leader
About this role
Service Team Leader (Cheadle Heath, Stockport)
Position: Service Team Leader
Location: Cheadle Heath, Stockport, United Kingdom (SK3 0RJ)
Company: Morrisons (via Supportive Bridge Staffing Agency)
Employment Type: Permanent | Hourly Paid | 30 Hours per week (Available across Monday to Sunday, 6:00 AM – 11:30 PM)
Closing Date: 30 September 2026
Job Reference: 158666
About the Role
As a supportive bridge staffing agency dedicated to connecting exceptional talent with market-leading brands, we are thrilled to partner with Morrisons—one of the UK's premier supermarkets—to recruit a natural leader as a Service Team Leader for their Cheadle Heath, Stockport store.
If you are good with people, have strong operational skills, and want to drive service performance forward while supporting your team to achieve high performance, this is the ideal next step in your retail career!
Key Responsibilities:
Front-End Leadership: Act as a visible presence across all front-end service operations, utilising headsets to quickly support colleagues and ensure customers complete purchases quickly and efficiently.
Team Development: Build a supportive, performance-driven culture that coaches colleagues to build competence, confidence, and deliver outstanding customer service.
Operational Management: Confidently utilise dashboards and reports to make data-driven decisions, root-cause issues, plan workloads, and implement corrective actions.
Department Coordination: Oversee day-to-day communication across front-end departments (including cash, petrol station, kiosk, customer service desk, trolleys, and car park) while ensuring full compliance with legal, cash-handling, and safety procedures.
What We Need From You
People & Leadership Skills: Proven experience in building and maintaining effective relationships, developing teams, and coaching for high performance.
Operational Knowledge: Strong operational and technical knowledge of retail service departments, with the ability to plan, organise, and manage workloads to strict deadlines.
Customer Focus: A helpful, friendly style with a passion for going above and beyond for customers.
Eligibility: Must be over the school leaver's age.
Rewards & Benefits
Morrisons values its people and offers a comprehensive rewards package to support you both inside and outside of work:
Competitive salary with fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% colleague discount in supermarkets and convenience stores available from day one, plus an extra 10% discount card for a friend or family member.
Career progression and development opportunities.
Subsidised in-store café and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP.
Morrisons MyPerks for exclusive discounts on high street shopping, cinemas, and gyms.
Family-friendly policies including 26 weeks maternity and adoption leave, neonatal leave, and fertility leave.