Administrative Assistant

Supportive Bridge Staffing Agency

Job Title: Administrative Assistant - Mindplace

Location: Fulham Broadway, SW6 1AH

Rate of Pay: £30,500 per annum + excellent benefits

Contract Type: Permanent, Full-Time (Rotating weekday shifts between 08:00 to 22:00, with occasional rotational weekend shifts 09:00 to 17:00 and a day off in lieu provided during the week to maintain a 5-day working week)

About the Role

We are partnering with Bupa’s innovative Mindplace centre at Fulham Broadway to find a dedicated Administrative Assistant on a permanent, full-time basis. Mindplace centres are dedicated spaces offering expert face-to-face mental health support, grounded in nearly 80 years of trusted care.

As an Administrative Assistant through Supportive Bridge, you will efficiently manage all front-of-house, administrative, and receptionist activities, serving as a key support network to ensure that every customer—adult and child alike—receives a special and memorable experience.

Key Responsibilities

• Greet and welcome customers warmly, supporting their entire journey through the centre right through to a thorough checkout.

• Manage incoming queries via phone calls, emails, and local mailboxes, providing proactive communication.

• Maintain beautifully presented reception and waiting areas while ordering stock and processing invoices or delivery notes.

• Handle complete customer administration, including appointment scheduling, consent forms, paperwork preparation, and payment/invoice processing on EXACT/BOSS/Meddbase.

• Manage results securely (receiving, scanning, and uploading) and ensure customer reports are dispatched within the desired timeframes, effectively tracking abnormal results and supplier SLAs.

What We Are Looking For

• Previous administrative and reception experience coupled with excellent written and verbal communication skills.

• A friendly, welcoming demeanor dedicated to delivering outstanding customer service.

• Well-organised, reliable, computer-literate, and proactive, with the ability to work autonomously in a busy environment.

• Flexibility regarding hours, days, and rotating shift patterns, with a resilient and adaptable approach.

• Knowledge of medical terminology is highly desirable.

Why Join Through Us at Fulham Broadway?

• Competitive Salary: £30,500 per annum on a permanent full-time contract.

• Holiday & Leave: 25 days holiday (increasing with service) with options to buy/sell, plus 3 paid volunteering days.

• Health & Wellbeing Support: Free Bupa health insurance, digital GP access, discounted dental cover, and comprehensive emotional/family wellbeing resources.

• Financial Security: Enhanced pension schemes and life insurance.

• Work-Life Balance: Dedicated support for carers and family-friendly benefits.