Customer Service Manager

Customer Service Manager

About the Role

• Company: Supportive Bridge Staffing Agency (recruiting on behalf of Morrisons)

• Location: Cheadle Heath, Stockport, United Kingdom

• Contract Type: Permanent (Retail Stores Team Management)

• Hours: 40 Hours per week (Fully flexible)

• Salary: Competitive salary + excellent benefits

• Job Reference: 159566

• Closing Date: 06 September 2026

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit a high-performing Customer Service Manager for their Cheadle Heath store in Stockport.

As Customer Service Manager, you will lead by example to ensure customers remain at the heart of everything we do. Reporting directly to the Store Manager, you will empower colleagues to deliver exceptional service, manage department operations, and foster a supportive, performance-driven culture.

Key Responsibilities

• Customer First Leadership: Lead and empower colleagues to put customers first, listening and responding effectively to customer feedback.

• Operational & People Management: Efficiently manage all people routines, including scheduling, absence tracking, performance management, and talent development.

• Team Training & Development: Deliver comprehensive training to ensure team members have the capability, confidence, and cross-departmental skills to succeed.

• Store Collaboration: Work closely with other store managers to maintain market-leading product availability and drive performance against targets.

• Store Leadership: Take a proactive leadership role across the wider store, planning resources thoroughly and building strong cross-departmental relationships.

About You

Whether your background is in retail, hospitality, the service industry, or travel and tourism, if you have a passion for exceptional customer service, we want to hear from you. To be successful, you will bring:

• Management Experience: Proven experience managing a team in a fast-paced environment.

• Communication & Relationships: Excellent communication skills with the ability to build and maintain relationships with key stakeholders while remaining flexible.

• Adaptability: A high level of adaptability to change, alongside the ability to challenge effectively.

• Customer & Colleague Focus: Active listening skills and a dedication to responding effectively to the needs of both shoppers and team members.

Rewards and Benefits

Working through Supportive Bridge Staffing Agency / Morrisons means enjoying an exceptional rewards package:

• Generous annual bonus scheme

• Competitive pension scheme and private healthcare

• 15% colleague discount in supermarkets and convenience stores from day one (encouraged to share with friends and family)

• Excellent training, support, and career progression opportunities

• Enhanced family-friendly policies, including 26 weeks maternity and adoption leave, alongside neonatal and fertility leave

About Us

Morrisons is the UK’s fifth largest supermarket, serving over 11 million customers every week across nearly 500 stores. Uniquely sourcing and processing most of our fresh food through our own manufacturing facilities, we rely on dedicated team managers to keep our stores fast-paced, fresh, and friendly.