Operational Support Assistant (Maternity Cover)
About this role
Job Title: Operational Support Assistant Apprentice
Location: Rotherham Connect (Rotherham Depot)
Salary: £17,479.00 per year
Hours: Full-Time, 37.5 hours per week (Monday to Saturday)
Job Type: Permanent / Apprenticeship
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting compassionate, driven individuals with forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Assistive Technology Ltd—the UK’s leading provider of community equipment services to the NHS and local authorities—as they look for an enthusiastic Operational Support Assistant Apprentice to join their team at the Rotherham Connect office.
About the Role
As an Operational Support Assistant Apprentice, you will be a key point of contact for service users, their families, and healthcare prescribers. You will balance customer service, administrative duties, and diary management to ensure community equipment is delivered efficiently and safely.
This role offers a fantastic stepping stone into the healthcare and logistics sector, combining hands-on office experience with structured training and professional development.
Key Responsibilities:
Manage inbound and outbound calls, liaising professionally with service users, families, and prescribers within agreed KPIs.
Book delivery rounds in advance for Technicians and Service Engineers using specialized software.
Ensure client details are accurate, up-to-date, and well-documented with system notes.
Action emergency jobs quickly by coordinating effectively with technicians and the warehouse.
Handle emails and queries within target timeframes while helping resolve complaints with empathy.
Manage reception duties and facilitate retail sales when required.
About You
You are a proactive, organized individual who is eager to learn and shares Medequip’s core values of empathy, teamwork, reliability, and excellence.
Skills: Proficient in IT and Microsoft Office applications, with strong communication skills.
Experience: Some prior experience in a customer service-focused role within a similar industry is desirable, but a willingness to learn and grow is most important.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip, you will gain access to an exceptional learning, health, and reward package:
Generous Holiday: 21 days holiday, increasing up to 25 days (inclusive of Bank Holidays).
Financial & Health Security: Competitive apprentice salary (£17,479 p.a.), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Care First Employee Assistance Programme (including free counselling) and a free DBS check.
Career Growth: Comprehensive training, apprenticeship learning support, and clear pathways for long-term career progression.
Extra Perks: Access to the Perkbox discount platform, Cycle to Work scheme, and free company uniform.