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Global Head of Mx Support
DeliverooManchester, United KingdomPosted 12h ago
Listed from Deliveroo's own careers website
Full-time · Senior
Head of Merchant Support · Customer Service · Manchester · Deliveroo
About this role
Deliveroo is hiring a Head of Merchant Excellence (listed as Global Head of Mx Support) in Manchester, hybrid with three days a week in the office. You would lead a global partner support operation of about 80 people across the UK and Italy.
What you'd do:
- Set the global strategy for partner operations, including in-house and outsourced support
- Work with Product and Technology to shape the roadmap, as the voice of restaurant partners
- Set and deliver department targets and hold managers and vendors to strong KPIs
- Advise senior leaders with clear, data-driven insight
What they ask for:
- Significant leadership experience in a large international contact centre or operations setting
- Experience managing managers across several sites
Salary is not stated on the job page.
Apply directly on Deliveroo's website using the button on this page.