Service Delivery Coordinator

Location: Birchwood, Cheshire, United Kingdom (Hybrid Working: 2 days remote, 3 days office-based)

Job ID: 311941

Employment Type: Full-Time, Permanent (37.5 hours per week)

Schedule: Shift rotation between 8:00–16:00 and 9:00–17:00 (with occasional 10:00–18:00 shifts as required)

Salary: £28,500 per annum

About Supportive Bridge Staffing Agency

At Supportive Bridge, we connect skilled professionals with progressive, purpose-driven operational and corporate roles across the UK public sector. Partnering with leading service providers, we specialize in placing candidates into stable, rewarding careers where your organizational expertise helps deliver essential community services, accommodation, and support networks.

Role Overview

As a Service Delivery Coordinator within our corporate operations team in Birchwood, you will play a crucial part in ensuring service users’ needs are met within agreed timeframes. Working in alignment with contractual obligations to UK Visas & Immigration (UKV&I), you will coordinate accommodation and support services, managing critical workflows to maintain high operational standards.

This role offers a unique opportunity to apply your organizational, scheduling, and stakeholder management skills in a supportive, hybrid environment that makes a daily tangible impact.

Key Responsibilities:

Workflow & Repair Management: Ensure appropriate scheduling and prioritization of repairs and defects to internal and external operatives—covering correct work categories, timescales, and recipients in compliance with contractual KPIs (specifically KPIs 5, 6, and 7).
Data Integrity & Reporting: Maintain accurate data integrity across IT systems to robustly support operational performance reporting.
Stakeholder & Vendor Engagement: Build effective relationships with internal/external stakeholders, handle daily vendor queries, and escalate issues to the Service Delivery Manager where necessary.
Defect Classification & Resolution: Review classifications of reported defects, re-classify incorrectly categorized items on the IT system, and ensure timely updates/responses are received from repair operatives.
Authority Requests: Ensure all responses to Authority requests are completed fully within contractual timescales.

What We Are Looking For

We are looking for an organized, proactive communicator with strong technical capabilities and a passion for service excellence.

Requirements:

Core Competencies: Proven ability to successfully engage and build effective working relationships with both internal and external stakeholders.
Time Management: Strong organizational skills with the ability to manage a variety of priority tasks, autonomously prioritizing your workload to meet tight timescales without prompting.
Technical Skills: Strong ICT proficiency and data management skills.
Vetting Requirements: Full security clearance at Counter Terrorism Check (CTC) level and Criminal Record Bureau checks are required. Note: This role is exempt from the Rehabilitation of Offenders Act 1974, and all employment offers are subject to strict security clearance checks and Home Office approval.

What We Offer You

Financial Package: Competitive starting salary of £28,500 per annum.
Pension & Benefits: Up to 6% contributory pension scheme and access to a comprehensive benefits portal offering a wide range of retail, leisure, and hospitality discounts.
Work-Life Balance: Hybrid working model (2 days remote on Monday & Wednesday, 3 days office-based) structured around regular daytime shift rotations.
Culture & Wellbeing: An Employee Assistance Programme, a safe and supportive culture, and a company deeply passionate about diversity, inclusion, and innovation in public services.

Our Recruitment Process & Equal Opportunities

Guaranteed Interview Scheme: Applicants with disabilities, veterans, and individuals with unspent convictions who meet the minimum job criteria are guaranteed an interview simply by opting into the relevant scheme.
Ban the Box: We champion fair access to employment (noting specific security clearance exemptions for this contract). Reasonable adjustments are fully supported throughout the recruitment process and employment.