Customer Team Leader
About this role
Job Overview
Role: Customer Team Leader
Location: 160-166 Main Street, Kilwinning, KA13 6EE (Must be within a commutable distance)
Pay Rate: £14.48 per hour
Contract Type: Permanent, part-time (30 hours per week + regular overtime)
Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and at least one weekend shift (to be discussed at interview).
Age Requirement: Must be aged 18+ (to authorise age-related sales).
What You’ll Do
You will lead a small, fast-paced team, helping to deliver essential services to the local community. Depending on the store, your responsibilities may include supporting online services, home delivery drivers, post office operations, or bakery services.
Lead & Inspire: Own the day-to-day running of the store during your shift, motivating and coaching your team to deliver exceptional service.
Hands-On Operations: Work alongside your team on the shop floor and tills, setting the pace and ensuring smooth daily operations.
Store Performance: Support merchandising, stock accuracy, and internal HR processes.
Community & Membership: Act as a familiar, welcoming face in the community, championing membership growth and local charity initiatives.
What We Are Looking For
We are committed to making our roles as accessible as possible. You don't necessarily need extensive retail experience—we value your attitude and potential above all else!
Passion for People: A strong enthusiasm for leadership, coaching, and team support.
Flexibility: The ability to work varied shifts and lead by example.
Core Skills: An aptitude for retail, merchandising, or team management (previous experience is helpful, but full training is provided!).
Fantastic Benefits Package
When you secure this role, you aren't just taking a job—you are joining a purpose-driven organisation that puts people first. Perks include:
Competitive Pay: £14.48 per hour with regular overtime opportunities.
Generous Holiday: 36 days of holiday per year (pro-rata, including bank holidays).
Colleague Discount: 30% off products in-store.
Pension Scheme: Employer contributions of up to 10%.
Financial Wellbeing: Access to Wagestream (allowing you to access a percentage of your pay as you earn it).
Health & Support: 24/7 access to GP appointments and dedicated colleague support programs.
Career Growth: Full training and clear pathways toward managing your own store.