Carrier Performance Manager

HelloFresh, the meal kit delivery company, is looking for a Carrier Performance Manager to lead its relationships with third-party logistics (3PL) delivery partners. Getting boxes to customers on time, accurately and undamaged is central to the business, and this role focuses on improving the whole delivery journey working directly with carriers. The role is based at HelloFresh's London office on Worship Street, and a hybrid working policy applies to eligible roles.

What you would do:

• Own 3PL relationships, improving performance, customer experience and cost
• Analyse carrier KPIs using tools such as Databricks, Snowflake, Tableau and AI
• Manage delivery risks and incidents to limit disruption
• Lead supplier negotiations, contracts and cost-saving work, and manage budgets, rebates and claims with Finance
• Develop data-led ways to cut delivery errors and onboard new delivery partners
• Use NPS and Trustpilot feedback to find improvements and build automated courier reporting
• Support logistics projects and long-term planning

What they ask for:

• Logistics industry experience, ideally at a retailer or logistics firm, with B2C final mile experience preferred
• Advanced Excel or Google Sheets skills and daily use of multiple data sources
• A clear track record of improving logistics KPIs with data
• Strong problem solving, attention to detail and a collaborative approach
• Desirable: experience with perishable goods, contract negotiation and contacts among UK final mile carriers

HelloFresh states benefits including 70% off HelloFresh or Green Chef boxes, a company pension scheme, gym membership, Bupa private medical insurance, an employee assistance programme, a nursery support scheme, Cycle to Work and group life assurance. Salary is not stated. Applicants need the independent right to work in the UK, as HelloFresh cannot offer sponsorship for this role. The successful candidate will undergo a DBS check.

Apply directly on HelloFresh's website using the button on this page.