Service Manager - Payments

Service Manager - Payments (Manchester)

Salary: £50,000 - £60,000 per year + excellent benefits

Location: Manchester City Centre (Hybrid working: split between home and office twice a week)

Contract Type: Permanent, 37.5 hours per week

Closing Date: 06-11-2026

As your supportive staffing and career bridge agency, we are excited to help you take the next step in your digital and technology career with this high-impact leadership role.

Job Overview

We are looking for an experienced Service Manager to join a major technology team in Manchester city centre. In this role, you will take ownership of business-critical payment services, ensuring millions of customer transactions are processed securely, reliably, and efficiently across stores and digital channels.

What You’ll Do

• Own & Improve: Take responsibility for the day-to-day performance, stability, and continual improvement of one or more payment services.

• Incident Management: Act as the primary escalation point for incidents, leading service recovery activities during major incidents to minimise customer impact.

• Monitor & Analyze: Track service performance, risks, and trends to drive reliability, resilience, and an exceptional user experience.

• Collaborate: Build and maintain strong relationships with technical teams, business stakeholders, and third-party suppliers.

• Risk & Compliance: Manage service risks, compliance requirements, and business continuity activities aligned with payment security standards.

What You’ll Bring

We are committed to making our roles as accessible as possible. If you are excited about the role and meet the core requirements below, we encourage you to apply:

• Experience: Background managing or supporting business-critical technology services in a service management, operations, or service delivery environment.

• Domain Knowledge: Experience working with payment services, financial transaction processing platforms, or high-availability customer-facing services.

• Relationship Building: Strong stakeholder management skills with the ability to bridge technical and business teams effectively.

• Problem-Solving: Proven ability to investigate service issues using data and insights to drive positive outcomes.

• Frameworks: A solid understanding of service management best practices (such as ITIL, ITIL 4, or equivalent).

Fantastic Benefits Package

• Competitive Salary: £50,000 - £60,000 per year (Work Level 5).

• Performance Bonus: Annual bonus based on personal and business performance.

• Generous Holiday: 28 days holiday (rising to 32 with service) plus bank holidays.

• Pension Scheme: Employer contributions of up to 10%.

• Healthcare: Private healthcare and virtual healthcare (including GP appointments, mental health support, nutrition, and fitness advice).

• Colleague Perks: 30% discount on Co-op products, 10% off other brands, and access to a subsidised onsite gym at the Manchester HQ.

• Financial Wellbeing: Stream app access for early pay access as you earn it.

• Career Growth: Dedicated training, development, and cycle-to-work schemes.