Associate, Strategy & Operations, New Value Prop & Benefits

Deliveroo, now part of DoorDash, is hiring an Associate in Strategy and Operations to own the strategy and delivery of new benefits for its subscription membership programme. The team sits within Subscription EMEA and decides what the core subscription offer should be and which new perks bring it to life.

This is a hands-on role mixing strategy with execution. You would decide what benefits to launch, get them built with other teams, and then measure whether they work.

What you would do:

• Own the roadmap and business cases for new subscription benefits
• Work with Product, Engineering, Design, Data Science, Marketing and Finance to take ideas from concept to launch
• Evaluate and prioritise a pipeline of benefit ideas against limited capacity
• Track how live benefits affect acquisition, retention, order frequency and satisfaction against their cost
• Scale successful pilots into steady, well-run features
• Watch competitor membership schemes and present clear recommendations to leadership

What they ask for:

• Five or more years in strategy and operations, consulting or business operations, ideally in marketplaces, subscriptions or consumer tech
• Strong commercial sense and comfort building business cases
• Confidence interpreting data and experiment results
• A bias for action and ownership in ambiguous situations
• Experience aligning senior stakeholders across functions
• Excellent written and spoken communication
• Nice to have: multi-market EMEA experience or a background in loyalty or membership businesses

The page lists Deliveroo's standard benefits, noted as varying by market: free subscription, up to 5% matched pension contributions, share award eligibility, 25 days' leave plus bank holidays, a paid volunteering day, private healthcare, gym perks, enhanced parental leave, a learning budget and Cycle to Work or season ticket loans. Salary is not stated.

Apply directly on Deliveroo's website using the button on this page.