Customer Team Member

Customer Team Member

Hiring Agency: Supportive Bridge Staffing Agency

Location: Old Malden (Previously The Manor Pub Manor Drive North, Old Malden, KT3 5PN)

Job ID: 1066608

Pay Rate: £14.29 per hour (including London allowance)

Contract Type: Permanent, Part-Time (8 hours per week + regular overtime)

Closing Date: 06-08-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with our client to recruit a friendly and customer-focused Customer Team Member in Old Malden.

In this role, you will be part of a dynamic team delivering essential services to your community. You will provide great service on the tills and shop floor, assist in our in-store bakery, restock shelves, and help create a welcoming shopping experience. Full, paid training is provided from day one!

Key Responsibilities

• Customer Service & Bakery: Provide friendly, thoughtful service, respond to customer queries, champion Co-op products and Membership, and work directly in our in-store bakery.

• Store Operations: Work hands-on on the shop floor and tills, keep shelves stocked, ensure store safety, and check prices, dates, and temperatures.

• Community & Teamwork: Collaborate with store colleagues to solve problems and get involved in local community activities and events.

Candidate Requirements

• Age Requirement: Must be aged 18 or over to apply, as the role may involve working before 6:00 AM or after 10:00 PM.

• Core Skills: Genuine care for customer needs, great people skills, a positive approach to change, and the ability to build positive relationships.

• Shift Availability: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and at least 1 weekend shift (to be discussed further at interview).

Perks & Benefits

• Competitive Pay: £14.29 per hour (including London allowance) + opportunities for regular overtime.

• Generous Employee Discount: 30% off all Co-op products in-store plus 10% off all other brands.

• Paid Time Off: 31 days of holiday per year (including bank holidays, pro-rata for part-time).

• Pension Scheme: Up to 10% employer pension contributions.

• Financial Flexibility: Access to Wagestream (Stream), letting you draw a percentage of your pay as you earn it.

• Healthcare Support: Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations, plus a 24/7 employee assistance service.

• Additional Perks: Rotas shared three weeks in advance, cycle-to-work scheme, and market-leading life/family policies.

• Career Growth: Full training and dedicated support for personal development and career progression.