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Supplier Support Advisor/CX Advisor - B2B
TripadvisorOxford, United KingdomPosted 12h ago
Listed from Tripadvisor's own careers website
Full-time · Mid
Customer Support Advisor · Customer Service · Oxford · Tripadvisor
About this role
Tripadvisor is hiring a Supplier Support Advisor / CX Advisor for B2B in Oxford (hybrid, 2-3 days a week in the office). You would support tour operators listed on Viator.
What you'd do:
- Help tour operators by email, live chat and phone
- Resolve operational questions and escalate where needed
- Make sure operators follow guidelines on traveller experience and content
- Review and improve tour and activity listings
What they ask for:
- A degree or equivalent experience (customer support experience is a plus but not required)
- Confidence with Google Workspace, online platforms and CRM systems (Salesforce preferred)
Tripadvisor describes pay as a competitive package including base salary and annual bonuses, but gives no figure.
Apply directly on Tripadvisor's website using the button on this page.