Customer Team Member
About this role
Job Advertisement: Customer Team Member (Food Retail)
Location: The Hagley Village Store, Worcester Road, Stourbridge, DY9 0NJ (Candidates must be within a commutable distance)
Job Type: Permanent, Part-Time
Contract Hours: 10 hours per week + regular overtime (Closing shifts from 5:00 PM – 10:00 PM; includes at least 1 weekend shift requiring flexible availability)
Salary: £13.04 per hour
Closing Date: 29 October, 2026
About the Role
As a Customer Team Member, you will be an essential part of a friendly, fast-moving store team, helping deliver thoughtful and essential service to your local community every day. Whether you're working on the shop floor and tills, keeping shelves stocked, or assisting with bakery and home delivery services, you'll play a key role in making life easier for our customers.
Your key responsibilities will include:
Delivering friendly and thoughtful customer service, helping to put things right when needed.
Keeping shelves stocked, checking prices, dates, and stock accuracy to maintain brilliant store standards.
Working hands-on across the shop floor and tills to create a great shopping experience.
Promoting Co-op membership and supporting local community initiatives and charities.
What You'll Receive
We believe in supporting our people with fantastic benefits, wellbeing resources, and a great working culture:
Competitive Pay: £13.04 per hour, paid weekly/regularly.
Financial Flexibility: Wagestream app access to withdraw a percentage of your pay as you earn it.
Colleague Discounts: 30% off all Co-op products in-store.
Future Planning: Excellent pension scheme with up to 10% employer contributions.
Health & Wellbeing: 24/7 access to GP appointments, wellbeing support programmes, and physical/mental health services.
Time Off: Holidays starting from 31 days per year (including bank holidays, pro-rata for part-time colleagues).
Career Growth: Full, paid training provided with great resources to develop your retail career.
About You
Experience: Previous retail experience is not essential! As long as you have a genuine passion for helping people, we'll give you all the training you need.
Availability: Seeking candidates able to cover evening closing shifts (5:00 PM – 10:00 PM) including weekend flexibility.
Culture Fit: You embrace an inclusive, diverse workplace where everyone belongs and supports one another.